- Canadian Tire Auto Club:
Quality & Service...when you need it most
- The important flow of information
- Who are our service providers? Introducing Gadi Cohen...
- Common questions
- Other useful tips
- A memorable day
Quality & Service...
when you need it most
The Canadian Tire Auto Club has a unique relationship with its service-providers (commonly known as tow truck drivers). Through the partnerships we have forged, we are able to access more than 100,000 tow trucks throughout Canada and the United States. We are ready to provide service when you need it most.
Motorists don't always have a positive attitude toward tow trucks and their drivers, but a lot of that arises from misconceptions about the industry. We want you to be more comfortable with how the industry works, and learn what makes a great towing experience for both our tow truck drivers and you, our member. That's why we're dedicating this issue of Escapades to service-providers. If the need for a tow truck should arise, you'll have a better understanding of what is involved in getting help to you quickly, which is our main priority.
Our service network is made up of independent operators working in partnership with the Canadian Tire Auto Club and, as our customer's needs grow, so will our towing network. To ensure that you get the very best service when you need it, we have established a code of ethics, and require that our service-providers meet high minimum standards.
In 1990, Canadian Tire Auto Club added the ACD Max computerized telephone system, an automatic call-distribution system, that greatly enhanced the Auto Club's ability to manage heavy demand for roadside assistance service-providers, especially during peak periods.
Upon receipt of your call, our professional dispatch staff immediately contact the nearest independent emergency road service contractor located throughout Canada and the United States, thus enhancing response time
This system was later refined to include fax dispatch. This means we can be in immediate and constant contact with our service-providers. Dispatches can be faxed directly from our customer service representative's computer screen to the service-provider nearest to the customer, resulting in faster service and happier auto club members.
The benefit of the fax dispatch service is that there is less risk of error because dispatch details are not being rewritten by several people. No other club has this service across Canada and the United States.
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Who are our service providers?
To be updated?!...
Name: Gadi Cohen
Company Name: Co-Up Towing Services Ltd.
Located: Toronto, Ont.
Fleet: 17 trucks ( 1 medium/heavy duty, 3 flat beds - used for moving heavy equipment and ANY special requests, 12 "one-ton"s - used in ALL regular jobs, 1 light service - used MAINLY for battery boosts, fuel delivery, changing a flat tire, and lockouts.)
How did you get started?: In 1979, I bought a used truck and my business began as a one-man operation.
I was known as the service-provider that would tow or service anyone anywhere in the Metro Toronto area.
Personal Activities: I love surfing the net and spending time with my family.
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Stuff you always wanted to know about the towing industry but were afraid to pull over a tow truck!?... and ask.
Q: Can you explain in layman's term some common industry terms, like wheel-lifts, flatbeds, dollies, etc.?
A: For a detailed insider's review of these terms please follow this link.
Q: Why does Canadian Tire Auto Club only service attended vehicles?
A: For the member's and the service-provider's protection. We want to ensure a member's vehicle reaches the correct destination undamaged. With both the service provider and the member in attendance at the time of the tow, there is an opportunity to inspect the vehicle and assess the situation.
Q: Does Canadian Tire Auto Club winch a customer's vehicle?
A: A customer's vehicle will be extricated/winched from mud, snow etc , provided it is stuck in an area immediately adjacent to a regularly traveled road and can be safely reached with standard automobile servicing equipment.
Q: Why does Canadian Tire Auto Club recommend that members accompany their vehicles to their destinations?
A: For the members protection as some loss or damage may occur after the vehicle is delivered to the repair facility and prior to the customerís picking it up. Also during regular business hours, the customer could notify the repair facility personally of the service problem.
Q: What are the requirements for Canadian Tire Auto Club service providers changing a flat tire?
A: Our service providers will only replace a tire if it is in safe operating condition (i.e. if not bald or with signs of tread separation). Safety is always our primary concern.
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A memorable day
Reproduced from Escapades, a pullout section of the Autoroute, the monthly newsletter of the the Canadian Tire Auto Club, Spring 1994, VOL.6 NO.1
GOING THE EXTRA MILE FOR A CLUB MEMBER AND HER YOUNG SON
By Ruth Atherley
The call came at rush hour. A member's car had stalled at one of the busiest intersections in downtown Toronto... on one of the coldest days of the year.
It was -21 C and Maura McCarthy had her eight-month-old son, Riley Doering, in the car with her. Riley had recently had surgery and needed his pain medication - which was 105 kms away at their home near Waterloo, Ontario. Maura was far from home, low on cash, stuck in a tow-away zone, and frantic.
The Club answered Maura's call on one of the busiest days in the Club's history. With most of the country buried in freezing temperatures and blizzard conditions, the 65 regular service and dispatch staff were joined by the Club's supervisors and managers, who rolled up their sleeves and pitched in. Together, they answered nearly 10,000 calls for assistance from members that day. Normally they handle between 3,000 and 5,000.
But on January 7, everyone was in trouble. Including Maura McCarthy.
Within minutes of her call, Maura and her son were being sheltered in the warm cab of a tow truck from Bill and Sons Towing, a Canadian Tire Auto Club service contractor. While the driver worked to get Maura's car out of the tow-away zone, Club dispatchers were trying to find a way for Maura to get home. They alerted Operations Manager Memo Moreno, who waived the regular towing distance restrictions and told them to find an off-duty tower who could get Maura and Riley back home.
"Lots of people pulled together that day to make things happen," said Moreno. "But this one stands out because these were people who were off-duty, who should have been home with their families, who took the time and made the effort to help."
Elliott Chewins was the pivotal person in this group: he was the off-duty tow truck driver who took Maura, Riley and the car home.
"All they really wanted was to be in their own home," he said. "I can understand that. And we got them where they wanted to be."
Trained as a firefighter and currently studying engineering when he isn't driving a tow truck for Toronto's Co-Up Towing Services Ltd., Chewins says people often see tow truck drivers as vultures. "But we're not. We do what we can to help out. That's the nice thing about working for an auto club. The people are usually pretty nice."
Memo Moreno says Canadian Tire Auto Club staff treat every call as important, but admits that when a child is involved, they go into overdrive. "I think that call was handled so quickly that it wasn't even logged."
Thanks to the team effort of the Club and its contractors, Maura and Riley got home safely that night. In a thank-you letter, accompanied by a box of chocolates, she said: "Because of you, I felt safe and secure."
About Elliott Chewins and the others involved in helping her, she told Escapades:
"They really did go the extra mile to make things happen for us - actually, they went a lot of extra miles. They have customers for life in us"
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Co-Up Towing 16 Ltd.
Phone: (416) PIK COUP or
416 745 2687
After Hours: 416 845 3494
Fax: 1 877 849 0749
Co-Up Hauling 16 Ltd.
Phone: 416 845 5985
After Hours: 647 402 3494
Fax: 416 749 2026
P.O. Box 323, Steeles Avenue West
Toronto, Ontario, Canada M3J-0J2