Q: What are the "light services" you offer?
A: We call light service anything that we can help you with, except for a tow or a winch/extrication! To be more precise, this generic term may include a battery charge/jump start or boost, a tire change, a gas delivery or a "lock-out"/unlocking your vehicle. It generally is much faster to reach you or your loved ones stranded on the roadside - since it requires a much smaller vehicle to service you!- and may also help YOU get back on the road much faster, on your own AND at a lower expense to you!
Therefore please be patient and advise accordingly our knowleadgeable dispatchers about your break-down symptoms and roadside location. Speaking of which, you may want to visit this page for further tips. It may save YOU, both time and money. as we are here to help!
Q: What is the most common definition of a "light truck/vehicle "?
A: Any truck/vehicle that weights less than 6.000 lbs. by itself (unloaded), AND is NOT otherwise identified AS a three-quarters of a ton (i.e.: for the north american trucks, being designated a "250/2500" series model or less.
Q: What is the "Wheel-Lift" towing equipment?
A: A towing apparatus that picks the disabled vehicle up by its wheels, without making any contact with the body. This is the most desirable situation where your attachable wheels are also accessible at breakdown point, wherever your vehicle's transmission system 'drives in' or even allows! While this is not a selectable choice on a highway, we must inform you right away of any perils in action! The wheel-lift's own arm's height requires that the disabled vehicle has about 10-15 cm. clearance from the ground surface. Additional ramping/work may be needed to achieve that goal.
It allows the vehicle to travel on its own suspension while in tow, and can be useful in situations involving:
transmission problems, flat tire(s) (i.e.: no good spare or more than one flat tire), low ground clearance, sport cars with "ground effects"/purposedly lowered, some damaged front end parts (i.e.: ball joint, tie rod), brake problems (i.e.: wheels dragging/seized), "All-Wheel Drive" or "full-time" four-wheel drive (4x4) vehicles, vehicles locked in gear or with no clear access to the drive wheels (i.e.: front wheel drive car, and park "nose-in" into a garage), or a vehicle on the highway. In situations such as those above mentioned or whenever certain safety conditions are not met as assessed onsite, our driver will inform the customer on the possible outcome and may require a signature for insurance responsability release. See also here for more information.
Q: What are the "Dolly Wheels"?
A: They are an important addition to the capabilities of a wheel-lift equipped tow truck. It consists of a pair of portable and extensible axles/rails and two small two-wheelled portable, collapsible, separate and wheel-lift capable devices, for lifting the towed vehicle by its own wheels so that contact with the vehicle's rims (as much as possible!), bumpers or under-carriage parts are avoided or minimized, and the vehicle rides on its own suspension. These systems are regularly assembled at breakdown location, and depending of the roadside situation, are to be placed either under the front or rear wheels of the disabled vehicle, allowing IT in normal circumstances, to be towed with all 4 wheels off the ground. Please note though that there are certain speed and weight limitations to the safe usage of these devices. They are usually employed on a temporary basis such as for your disabled vehicle to be trasported to a safer location, where more stringent safety measures can be considered! Also please be aware that for insurance purposes we will sometimes require your signature forfeiting our "damage free" promise.
Q: What is a flat-bed or car-carrier?
A: Car carrier/flatbed equipment is a platform that hydraulically tilts and lowers from the truck allowing the vehicle to be loaded and unloaded on the bed of the truck. This allows the vehicle to be transported with all wheels off the ground. These heavy trucks are sometimes used as an alternative to our regular tow trucks when needed, or more generally for towing heavier vehicles and/or equipment. They are also equipped with wheel-lifts as an additional service.
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